An End of the Quarter Dialog - Great Demo! and Doing Discovery

An End of the Quarter Dialog

This same conversation occurs hundreds of times, all around the world every year!

“A man who carries a cat by the tail learns something he can learn in no other way.”

 – Mark Twain

It was December 27, and I was working in my office when the phone rang. I picked it up and said, “Good morning…?”

The voice on the other end greeted me saying, “Hi, this is ___ with ___.  I want to check in with you regarding your interest in our software. Did you receive our proposal?”

“Yes,” I responded. “It’s a thing of beauty.”

“Great,” he said. “Is there anything else you need?”

I answered, “Well, not that I can think of…”

He tried another tactic, “Have any of the vendors been eliminated?”

“Absolutely,” I replied, “but you’re lookin’ good…!”

“Are you close to a decision?”

“Definitely!” was my response.

He pivoted slightly, “Should I be optimistic?”

“Certainly – as I said, you guys are lookin’ good…!”

He grew more direct, “Can we close this before the end of the quarter?”

I replied, “I don’t see why not…”

Sounding slightly relieved, he asked, “Is there anything you need to move this forward?”

“Well, nothing that I can think of,” I said, “but perhaps you might have some ideas…?”

He hesitated and then the words I’d been waiting for came tumbling out, “Would a discount help?”

I smiled and replied encouragingly, “Yes, I believe so…!”

He offered, “How about a five percent discount, then, on the software…?”

I rapped my phone on my desk and then picked it up again, responding, “I’m sorry; must have been a bad connection!”

He got the hint and tried again, “How about ten percent?”

I said, “Deeper, deeper…”

“Twenty percent?” He asked, timidly.

I replied, “Make it a twenty-five percent discount on the software plus free training and you’ve got a deal!”

Relieved, he said, “OK, I’ll send over an updated proposal shortly…”

Moral: Your prospect’s Critical Date is not YOUR end of quarter.

You’ll find more stories like this in “Suspending Disbelief” here! https://tinyurl.com/yc7rsrmy 

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