Subtle, But Important “Solution” Suggestion

I frequently hear vendors talk about “your current solution…” in Discovery conversations and demos with prospects.  Interestingly, using the word “solution” implies that the problem is solved or partly solved – and hence, the “current solution” may still be...

Let’s Talk About Empathy…

Many, many folks have commented that having empathy is critical to connecting in the current COVID environment.  However, just saying “you must have empathy” isn’t sufficient…! How often are you on a call with someone who “empathizes” with a statement from you in a...

Handy Zoom Tool in PowerPoint

PowerPoint has a very useful but rarely used zoom/magnify tool in Slideshow mode (in PowerPoint 365 for Windows only, sorry Macintosh folks…).  It works as follows: (Assuming you are in Slideshow mode) –     In the lower left corner of the presenter view (lower...
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