Customer Success - Great Demo

Customer Success

Why Did They Buy?

Here’s a novel idea: Go visit your new customers four or five months after they purchased your software and after they have deployed it into production use. Ask them, “How are you using our software? What applications have you implemented? What value are you receiving?”

Transition Vision – A Competitive Differentiator

Vendors who can successfully create a vision of how customers can transition from their current situation to their desired Solution will enjoy significant advantages over vendors who do not. In competitive situations, if everything else is equal, a strong Transition Vision can make the difference between winning and losing the business.

The Database “Breakeven Point”

How long does it take before a newly installed database becomes useful?
How long will it take before value is realized? Are there mechanisms to speed up the process?

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