“Great!” Said the Salesperson…

I can’t tell you how many times I’ve heard vendors exclaim “Great!” in response to a prospect admitting a major pain.

It would be like going to the hospital saying, “I’m bleeding profusely…” and similarly hearing the doctor respond, “Great!”

Acknowledging your prospect’s pain is important, so here are a few more appropriate responses to consider:

“Sorry to hear this; let’s hope we can help.”

“We’ve helped others with similar challenges, let’s explore what’s going on…”

“Thanks for sharing this; you are not alone.”

Others?